AKSELERAN · 2020–2023
Designed cashback cohort experiments that shifted retention by 50 percentage points. Targeted, not blunt. The unit economics held.
At Akseleran, the activation loop was broken. Users were signing up but not completing first investments. The conventional fix was a blanket discount. I designed a cohort-based cashback experiment instead — targeted at users showing specific behavioral signals, not the full funnel.
The retention impact was 50 percentage points. The GTV impact was $2.7M incremental. More importantly, the unit economics held — because the targeting meant we weren't subsidizing users who would have converted anyway.
The work also produced a framework for cohort experiment design in fintech: how to isolate behavioral signals, how to structure incentive tiers, and how to measure incrementality rather than correlation.
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